Payment & Booking Terms
Read our official guidelines on tour reservations, accepted payment methods, transfer details, deposit schedules, and cancellation policies to ensure a seamless experience.
How to Book Your Tour
Four simple guidelines to ensure smooth communication and reservation planning.
Choose & Discuss
You are free to select, request, and discuss your preferred tour destinations, schedule, and duration with us.
Email Protocol
We highly appreciate all communications being conducted in English through our designated primary email address.
Pricing & Inclusions
Inclusions and exclusions are detailed via email once your itinerary type, duration, and accommodation style are defined.
Avoid Miscommunication
To prevent misunderstandings during long tour condition discussions, we recommend keeping all records written via email.
Payment Method & Schedule
We accept payments in Euro (€), United States Dollar (USD $), and Indonesian Rupiah (IDR).
50% Advance Deposit
Once the tour price is agreed upon, a 50% deposit of the total cost must be paid no later than three (3) months before arrival.
50% Final Balance
The remaining 50% balance must be settled directly on your arrival date.
Cancellation Fee Schedule
Cancellation fees are calculated based on the timeframe prior to your scheduled arrival date.
| Cancellation Timeframe | Applicable Penalty | Status |
|---|---|---|
| From booking date up to 30 days before arrival | 30% of total tour price | 30% Charge |
| Between 30 days and 16 days before arrival | 50% of total tour price | 50% Charge |
| Between 15 days and 7 days before arrival | 75% of total tour price | 75% Charge |
| Within 6 days before arrival or during tour | 100% of total tour price | Non-refundable (100%) |
Warning Against Payment Outside Official Account
To secure your transactions, please ensure payments are strictly made to our official bank account at BRI Bank (Account: 3418-01-001711-50-1 | Account Holder: Meriba Suade). We accept no responsibility or liability for financial losses resulting from transfers made to unauthorized third-party accounts.